General FAQs
Return Policy & Shipping
We offer nationwide shipping services to all customers located in the US.
We strive to provide lighting fast service, we pack and ship all orders within 24 hours of order being placed. You will receive a photo confirmation via text, of your order being packed up before its handed off to the mailing service you selected during checkout. Estimated delivery dates are dependent on the shipping method selected at time of checkout.
We sure do! Be advised that orders being delivered to P.O. boxes aren't eligible for Next day air services
We sure do!
All orders will be packed and shipped within 24 hours of the order being placed.
Orders of $100 or more ship free. Additionally we offer Standard shipping for $9.99 and priority shipping at $20 though USPS. The fastest delivery method we offer is Next day air for $70 and is delivered though UPS.
Returns & Refunds
To be eligible for a return, the product/s must be unused and sealed. The products must also be in the original packaging. Prior to returning a package you are required to get an approval from our customer fulfillment department via email (info@LGXNDS.com) Any packages sent without approval will not be refunded. A 20% restocking fee is applicable to order cancellations regardless of whether the package has shipped or not.
Do not send packages without prior approval as it will not be processed.
We apologize for any inconvenience. Please email us at Info@LGXNDS.com Our management team will get back to you in a timely manor.
If you notice an error, we recommend that you send us an email as soon as you notice. As orders are processed so quickly, we are unable to guarantee that a change can be made. If the item ships you can ship it back to be swapped for the item you intended to order, please be advised you will be responsible for shipping both ways.
All approved refunds will be processed immediately once the sealed item(s) have been received at our warehouse. Once a refund has been initiated, the refund will take about 2-3 business days to complete and be returned to your account.
Subscriptions
If you log into your account, there is a link in the main menu. This link will allow you manage your subscription, including updating card info, changing billing date and even cancelling your subscription. Please be advised that all subscriptions must be cancelled 7 days prior to the scheduled billing date to avoid any extra charges.
Being on a subscription helps remove some of the stress from buying your essential supplements. We'll ship the item(s) of your choosing monthly at a discount. Ensuring you never run out, and allowing you to focus on the hard part like training and nutrition.
You sure can! Please be advised that any modifications, including item swaps or skipping a months delivery must be completed 7 days prior to the scheduled billing date to avoid a mixup in item(s) shipped.
Wholesale
We sure do! For details on how to become a wholesaler, check out our Wholesale page. Or email us at Info@LGXNDS.com
Military Discounts
Absolutely, we offer a Military discount through GOVX. Please visit the Military discount link in the footer of the site and verify your status with GOVX or contact us at info@LGXNDS.com
LGXNDS Rewards
Yes. Rewards are valid for 1 year. They will expire after 1 year.
No! Each dollar spent will net you 5 rewards points, no minimum purchase required.
Unfortunately discounts do not stack. That being said if your rewards offer a greater deal you can remove automated discounts to apply your rewards during checkout.
Rewards can be redeemed before or during checkout. Once redeemed you will receive an email with your one time use coupon code.
Promotions
Buy multiple of any one product on our site and automatically save at checkout, the more you buy the more you save! all bundles of 2 products will receive a 12% discount and 3 or more will receive 15% off.
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You can contact us through our contact page! We will be happy to assist you.
*All orders will ship within 24 hours of orders being placed. Free Shipping all regular orders over $100 and on wholesale orders over $500.